Head of Customer Success & Onboarding

Polkadotfrog Ltd; Woodbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic client success firm is seeking an experienced Customer Success Lead to enhance customer onboarding and support. In this role, you will shape customer success strategies, improve product adoption, and lead a dedicated team. Excellent communication and leadership skills are essential, alongside proven experience in customer success. This position offers the opportunity to significantly impact customer satisfaction and retention. Join us to create positive relationships with clients and candidates alike.

Qualifications

• Proven experience in customer success, account management, onboarding, or customer-facing roles.
• Strong organisational and leadership skills.
• Excellent communication and presentation skills.

Responsibilities

• Lead and influence customer success and onboarding strategy.
• Coordinate and enhance customer onboarding processes.
• Manage onboarding meetings and product demos.

Skills

Customer success

Account management

Leadership

Strong communication

Solutions-focused mindset

Job description

A dynamic client success firm is seeking an experienced Customer Success Lead to enhance customer onboarding and support. In this role, you will shape customer success strategies, improve product adoption, and lead a dedicated team. Excellent communication and leadership skills are essential, alongside proven experience in customer success. This position offers the opportunity to significantly impact customer satisfaction and retention. Join us to create positive relationships with clients and candidates alike.