Head of Customer Success (EMEA) — EdTech Partnerships Lead

Colossyan; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. This role combines educational leadership, project management, and strategic relationship building to improve academic processes. The ideal candidate will lead a team, optimizing support for educators while driving effective training programs. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Benefits

Learning allowances

Diverse and inclusive workplace

Mission-driven team

Qualifications

• Experience in higher education, EdTech, or similar industry.
• Proficient in customer success with full ownership responsibilities.
• Aptitude for designing engaging training sessions or workshops.
• Detail-oriented problem-solving skills.

Responsibilities

• Lead the end-to-end implementation of Cadmus platform across partner universities.
• Cultivate strategic partnerships with senior leaders in education.
• Deliver high-impact training and professional learning programs.
• Recruit and lead a dynamic team of Learning Design Managers.

Skills

Customer success management

Educational leadership

Project management

Relationship building

Job description

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. This role combines educational leadership, project management, and strategic relationship building to improve academic processes. The ideal candidate will lead a team, optimizing support for educators while driving effective training programs. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.