Head Of Customer Operations

ASC Connections; Wixams; On-site; GBP 68,000 - 80,000; Full time

Job summary

A technology-driven business in the United Kingdom is looking for a Head of Customer Operations to lead a team and drive operational excellence. This senior leadership role involves optimizing processes to ensure exceptional customer experiences and implementing technology solutions to enable growth. Ideal candidates will have proven operational leadership experience and strong people skills. Join them to shape the future of service delivery and foster a culture of innovation and collaboration.

Benefits

Plethora of benefits

Qualifications

• Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
• Experience delivering SaaS (Software as a Service) based solutions.
• Strong people leadership skills with a track record of building and developing high-performing teams.
• Expertise in process improvement and operational optimisation.
• Experience implementing technology solutions to improve efficiency and scalability.
• Commercial acumen and the ability to make data‑driven decisions.

Responsibilities

• Lead and inspire a team of managers and service professionals.
• Drive operational excellence through process optimisation.
• Champion digital transformation and automation initiatives.
• Collaborate across departments to align operational goals.
• Foster a culture of empowerment and continuous improvement.

Job description

Head of Customer Operations

Location: Northampton

Salary: Up to £80K plus a plethora of benefits

We're looking for a Head of Customer Operation to join a fast‑growing, technology‑driven business that partners with clients globally. This is a senior leadership role where you’ll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems.

Responsibilities

• Lead and inspire a team of managers and service professionals to deliver outstanding results.
• Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
• Champion digital transformation and automation initiatives to enable growth without increasing headcount.
• Collaborate across departments to align operational goals with business strategy.
• Foster a culture of empowerment, engagement, and continuous improvement.

Qualifications

• Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
• Experience delivering SaaS (Software as a Service) based solutions.
• Strong people leadership skills with a track record of building and developing high-performing teams.
• Expertise in process improvement and operational optimisation.
• Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).
• Commercial acumen and the ability to make data‑driven decisions.

Why Join Them?

You’ll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we’d love to hear from you.

Apply today and help us redefine what great service delivery looks like.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.