Head of Customer Experience - Fashion E-commerce

i2i Recruitment Consultancy; Cheltenham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment consultancy in the United Kingdom seeks a Customer Service Manager to lead their customer service function within a growing online retailer. The role requires exceptional leadership and communication skills, with a focus on delivering outstanding customer experiences. Ideal candidates should have 3+ years of experience in a similar role and a strong understanding of fashion retail. This position is full-time and office-based and offers a salary between £30,000 and £35,000 depending on experience.

Benefits

30 days holiday (including bank holidays)

Company pension scheme

Health cashback plan

Staff discounts across products

Supportive team culture

Qualifications

• Proven experience managing a customer service function (ideally 3+ years).
• Strong leadership and people management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead and support the customer service team across different channels.
• Manage onboarding, training, and development of your team.
• Monitor performance against key service metrics.

Skills

Leadership skills

Excellent communication skills

Organizational skills

Empathy

Commercial understanding of fashion retail

Job description

A leading recruitment consultancy in the United Kingdom seeks a Customer Service Manager to lead their customer service function within a growing online retailer. The role requires exceptional leadership and communication skills, with a focus on delivering outstanding customer experiences. Ideal candidates should have 3+ years of experience in a similar role and a strong understanding of fashion retail. This position is full-time and office-based and offers a salary between £30,000 and £35,000 depending on experience.