Head of Corporate Services Community Accommodation Service

Ministry of Justice; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

A public sector organization in Birmingham is seeking a dynamic leader to oversee corporate services for the Regional Probation Director. The successful candidate will manage the Regional Business Plan, ensuring effective governance and compliance while delivering operational support to frontline staff. Key responsibilities include budget management, performance analysis, and championing diversity within the region's corporate services. Strong leadership, communication, and analytical skills are essential for this role.

Qualifications

• Experience in leading corporate services and business planning.
• Strong understanding of probation policies and procedures.
• Proven ability to manage budgets and resources effectively.

Responsibilities

• Lead and deliver corporate services for the Regional Probation Director.
• Develop and deliver the Regional Business Plan.
• Monitor and control the regional budget.
• Provide leadership to the Regional Complaints Team.
• Identify opportunities for efficient business service delivery.

Skills

Leadership

Business Planning

Corporate Governance

Data Analysis

Communication

Job description

This post is responsible and accountable for leading and delivering high quality corporate services on behalf of the Regional Probation Director. As a member of the Senior Management Team, the post holder is required to lead effective Business Planning activity and National Probation Service (NPS) corporate functions, manage and direct business partner activity within the region and take full responsibility for ensuring critical business services across the region are strategically aligned. This post will be responsible for providing services that directly support front line operational staff. An understanding of the wide range of probation policies and procedures across the organisation is required.

• Accountable for the development and delivery of the Regional Business Plan and business risk registers, with overall responsibilities for implementation.
• Accountable for ensuring corporate governance is embedded, monitored and reviewed in the region.
• Accountable for delivering all objectives within delegated budget including for specific programmes of work(e.g. regional learning and development budget)
• Monitor and control the overall use of the regional budget, ensuring there are appropriate governance frameworks in place to promote accountability.
• Responsible for ensuring management information systems are in place to monitor, analyse and report on corporate performance across the region identifying operational, resource or organisational issues that may impact on performance or increase business risk (e.g. Health and safety, Learning and development)
• Lead business partner activity across the region, taking a collaborative approach and ensuring the Regional Probation Director is updated with timely progress reports.
• Lead Business Manager activity across the NPS region ensuring compliance with policy and process in corporate activities.
• Lead the development of regional corporate support systems, policies and processes in response to business need in order to review and assess effective practice in business services.
• Responsible for ensuring the delivery of strategic employee communications utilising a range of techniques to suit the needs of the audience, the message and the objectives of active engagement.
• Provide leadership and management of the Regional Complaints Team ensuring compliance with policy and process.
• Identify opportunities for more efficient delivery of business services and develop proposals to convert those opportunities into new ways of working.
• Ensure effective HR systems are in place to manage and develop staff in line with organisational HR policies and procedures in order to achieve performance objectives and enhance productivity.
• Liaise with staff to receive, collate and analyse corporate performance information, developing systems and compiling reports as necessary.
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance.
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence.
• Accountable for ensuring all risk assessments are undertaken in line with Health and Safety and staff are made aware of their personal responsibility to ensure Health, Safety & Fire compliance.
• Lead a culture within the region that promotes equality and values diversity through the effective development and implementation of systems, policies and processes
• The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.