Head of Complaints Policy & Ombudsman

Domestic & General; Cardiff; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking an experienced Complaints – Policy and Ombudsman Manager to oversee a team of case handlers in Cardiff. This role focuses on managing high-risk complaints, developing efficient policies, and ensuring compliance with FCA DISP rules. The ideal candidate should possess substantial experience in complaints management and strong analytical skills. This position features a hybrid work model and offers comprehensive employee benefits.

Benefits

Comprehensive benefits

Qualifications

• Substantial experience in complaints management is required.
• Strong analytical capabilities are essential.

Responsibilities

• Oversee a team of case handlers in Cardiff.
• Manage high-risk complaints and develop efficient policies.
• Ensure compliance with FCA DISP rules.

Skills

Complaints management

Analytical capabilities

Job description

A leading financial services company is seeking a Complaints – Policy and Ombudsman Manager to oversee a team of case handlers in Cardiff. This role aims to manage high-risk complaints, develop efficient policies, and ensure compliance with FCA DISP rules. The ideal candidate should have substantial experience in complaints management and strong analytical capabilities. This position offers a hybrid work model and comprehensive benefits for employees.