Head of Commercial - Pet

Pharmacy2U Ltd; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading online pharmacy is seeking a Head of Commercial to define and execute the commercial strategy for product categories in pet healthcare. This vital role focuses on driving revenue growth, margin performance, and category development. Qualified candidates will possess strong leadership skills, a background in FMCG trading, and a knack for data-driven decision-making. The role offers 37.5 hours per week of flexible working, competitive benefits, and a dynamic work environment.

Benefits

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Employee assistance programme

Qualifications

• Proven experience in FMCG trading or category management, with extensive leadership experience.
• Strong knowledge of the Pet Health / Pharmacy / FMCG industry, market trends and supplier relationships.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.

Responsibilities

• Define and execute the commercial strategy for product categories.
• Drive revenue and margin targets in the UK pet healthcare brand.
• Build a compelling product range tailored to UK pet owners.

Skills

Leadership in FMCG trading

Strong communication skills

Data-driven decision making

Negotiation skills

Analytical mindset

Education

Bachelor's degree in Business or related field

MBA preferred

Tools

Trading and inventory management software

Job description

About The PharmPet Co

We are a market leader in the pharmacy world, with 25 years of experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. Committed to a positive, open and honest working environment, we are Great Place to Work certified and pride ourselves on providing a world‑leading, patient‑centric digital healthcare experience.

Role Overview

The Head of Commercial will define and execute the commercial and trading strategy for The PharmPet Co's product categories, focusing on delivering sales growth, margin performance, category development, and brand leadership in the online pet healthcare space.

Responsibilities

• Develop and own the trading strategy across prescription and non‑prescription pet healthcare categories, expanding pet prescriptions to capture market share.
• Drive revenue and margin targets, scaling The PharmPet Co into a leading pet healthcare brand in the UK.
• Build a compelling, well‑researched product range tailored to UK pet owners.
• Ensure regulatory compliance, availability and customer education for pet prescriptions.
• Use data and customer insights to expand categories and refine merchandising strategies.
• Negotiate trading terms to maximise margin and availability, and manage supplier performance.
• Collaborate with digital, e‑commerce, supply chain and operations teams to optimise online merchandising, promotions, pricing, customer journeys, forecast demand, manage stock levels and maintain availability.
• Improve stock turn, reduce wastage and enhance working‑capital performance.
• Partner with marketing to develop category‑focused campaigns, promotional strategies and educational content.
• Align promotional calendars and product launches with key seasonal moments and pet health cycles.
• Provide strategic direction to a growing team and build a dedicated trading function.
• Produce regular performance reporting, identifying risks and opportunities for growth.
• Lead product selection, merchandising, supplier relationships and emerging trend identification across categories.

Qualifications

• Bachelor's degree in Business, Marketing or a related field (MBA preferred).
• Proven experience in FMCG trading or category management, with extensive leadership experience.
• Strong knowledge of the Pet Health / Pharmacy / FMCG industry, market trends and supplier relationships.
• Proficiency in trading and inventory management software/tools.
• Analytical mindset with data‑driven decision making.
• Exceptional negotiation, communication and interpersonal skills.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to change.
• Experience working both collaboratively within a team and independently.
• Strong prioritisation and organisational skills.

Working Hours

37.5 hours per week, Monday – Friday. We operate on a core hours principle; core hours are 09:30 – 16:00, with flexibility to suit individual schedules.

Benefits

• Occupational sick pay
• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Employee discount site
• Discounted gyms (via blue‑light card and benefits schemes)
• Employee assistance programme and in‑house mental health support
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme, green car scheme
• Hybrid working commitment to CPD/training
• 25 days annual leave increasing with service; annual leave buy and sell scheme
• Registration fees paid (GPhC, NMC, CIPD etc.)
• Long‑service bonus, refer‑a‑friend bonus, etc.
• 25% discount on Pharmacy2U Private Online Doctor Services

Other Requirements

• Applicants must prove right to live in the UK.
• All successful applicants will be required to undergo a DBS check.