HEAD OF COMMERCIAL DEVELOPMENT

scotrail; Scotland; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

A leading railway company in Scotland is seeking a Head of Commercial Development to deliver a comprehensive commercial strategy, driving revenue growth and enhancing customer experience. You will lead cross-functional teams and ensure an inclusive customer journey across various platforms. Successful candidates will demonstrate strategic leadership, communication prowess, and a strong track record in commercial roles. This position offers a hybrid working model, competitive rewards, and a commitment to diversity and sustainability.

Benefits

Contributory final salary pension scheme

4 x annual life insurance cover

Free and reduced rate rail travel

Generous holiday and bank holiday allowance

Enhanced company sick pay and family leave

Discounts at hundreds of retailers

Qualifications

• Demonstrable success in a senior commercial leadership role.
• Decisive and strategic leadership experience in commercial settings.
• Skilled in utilizing technology to enhance customer experience.

Responsibilities

• Drive revenue and journey growth by creating a commercial strategy.
• Own the customer journey, ensuring it’s inclusive and accessible.
• Lead cross-functional teams to deliver projects.

Skills

Proven ability to drive sustained revenue growth

Experience managing large financial budgets

Identifying revenue opportunities

Effective communication skills

Dynamic leadership style

Job description

Role – Head of Commercial Development

Contract – Permanent

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role….

ScotRail’s Head of Commercial Development is responsible for delivering our commercial strategy, driving revenue and journey growth by creating the vision and setting strategic objectives to drive performance. In this pivotal role, the successful candidate will create a rail fares and product roadmap to meet our customers’ expectations whilst leveraging technology to deliver an outstanding experience across every touchpoint including online, in-station, and on-board our trains. The successful candidate will own the customer journey, ensuring it’s inclusive and accessible, whilst leading cross-functional teams to deliver projects that make rail the first choice for travel.

What you bring

• Demonstrable success in a senior commercial leadership role, with a proven ability to drive sustained revenue growth to enhance business performance and customer value.
• A decisive and strategic leader with extensive experience managing large financial budgets and commercial contracts.
• Highly skilled and experienced in identifying revenue opportunities and utilising technology to enhance the customer experience.
• Effective communicator with experience influencing and positively challenging Board level and external stakeholders.
• An impactful leader who can bring energy, creativity, and a dynamic approach to engage their team and drive performance.

Please note – ScotRail offers a hybrid working model which is typically 3 days in the office and 2 days working from home.

What we offer you

ScotRail offer an excellent rewards package including:

• Contributory final salary pension scheme.
• 4 x annual life insurance cover when you join the pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday and bank holiday allowance.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Selection Process

We will be looking to arrange first interviews early in 2026, with second interviews following by the end of January.

Equal Opportunities

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.