Head of Client Operations

Harper Evans Recruitment; Greater London; Hybrid; GBP 63,000; Full time

Job summary

A prominent leadership consultancy in Greater London is seeking an experienced Head of Client Operations to oversee client delivery and operations. This hybrid role involves leading a small team and coordinating a network of facilitators to ensure exceptional client experience as the consultancy scales. The ideal candidate will have 5-8 years in client operations or service delivery leadership, bringing a proven track record in professional services or consultancy. This position offers a salary of £62,500.

Qualifications

• 5-8 years in client operations or service delivery leadership.
• Experience in professional services, consultancy, training, or agency.
• Proven track record of leading operational teams.

Responsibilities

• Lead end-to-end client delivery operations across a growing portfolio.
• Manage the client operations team of 3.
• Coordinate a network of 40+ facilitators and coaches.
• Design scalable processes, planning cycles, and operational tools.
• Drive efficiency and maintain exceptional client experience.
• Contribute to business strategy as part of the extended leadership team.

Skills

Leadership

Client delivery operations

Process design

Efficiency improvement

Job description

Job Description

Head of Client Operations

£62,500 | London (Hybrid) | Leadership Consultancy

We're recruiting for a successful leadership consultancy that's scaling. They already have an established strong client base and now they're executing an ambitious five-year growth plan. They need someone to ensure their operations scale with the same quality that got them here.

The opportunity

As their first Head of Client Operations, you'll report to the Managing Director with accountability for client delivery. You'll build the systems, lead the team, and create the infrastructure for sustainable growth.

Your remit :

• Lead end-to-end client delivery operations across a growing portfolio
• Manage the client operations team of 3
• Coordinate a network of 40+ facilitators and coaches
• Design scalable processes, planning cycles, and operational tools
• Drive efficiency and maintain exceptional client experience
• Contribute to business strategy as part of the extended leadership team

What they're looking for :

• 5-8 years in client operations or service delivery leadership (professional services, consultancy, training, or agency)

Track record leading small operational t...