Head of Business Development Manager – E-Commerce

White Glove; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading logistics firm in Northampton is looking for an experienced professional to drive business growth through E-commerce services development. The role involves significant responsibility in managing product sales, customer satisfaction, and integrating solutions for E-commerce customers. Candidates should possess over 5 years of experience with blue chip organizations in logistics environments and a strong understanding of product management processes. This position offers an opportunity to work within a dynamic team focused on innovation and growth.

Qualifications

• At least 5 years of experience in logistics environments.
• Ability to manage a sales channel effectively.
• Strong skills in product collateral development.

Responsibilities

• Drive business growth through E-commerce services development.
• Lead product channel development with various teams.
• Ensure product customer satisfaction and track growth.

Skills

Experience with blue chip organizations

Product management process understanding

Customer experience design

Job description

This role will report into the MD of this large Blue Chip Service provider 3pl Business.

Qualifications

• Significant experience (5 years) with blue chip organizations in logistics environments in field of relevant product.
• Understanding, refining and following product management process.
• Product collateral development.
• Managing a sales channel.
• Product costing.
• Customer feedback and product road map development.
• Value proposition development.
• Customer experience journey design.

Responsibilities

Drive Business growth through the development and deployment of an end to end portfolio of E-commerce services, increasing GP by introducing new customers to and extending offering to existing customers. Evangelist within the BD and Account Management community for E-commerce solutions and services, driving adoption and growth and providing subject matter expertise in support of awareness and sales to new and existing customers. Leveraging integrating and coordinating the full range of solutions to meet the needs of our UK-based E-commerce customers. Lead significant / complex / strategic product sales and develop product sales support (pre‑sales, collateral, cost models, solution templates, case studies, competitive positioning) – driving efficiency and effectiveness of business development effort; including commercial and operational templating. Lead product channel development – B. D teams, account management, operations, external partners and act as a coach to ensure transfer of skills from Retail into cross regional teams to accelerate the adoption of E‑commerce best practices in all sectors. Accountable for product customer satisfaction – as measured through POR, NPS and net growth. Delivery of product growth target and sustained growth through product pipeline development and management. Drive product management process (including specification, road map, and continuous improvement), delivering improvements to products, sustaining competitive advantage and enhancing market share. Lead product development, innovation and future investment planning (reporting to Product Board).

Additional Note

Relevant experience in logistics environment in field of relevant product.