Head of Account Management

Probus Recruitment Ltd; Salford; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

A leading energy management consultancy in Salford seeks a Head of Account Management to drive revenue growth and client retention. In this role, you will oversee a team of seven Account Managers and maintain key client relationships worth £40-50m annually. The ideal candidate has at least 5 years in account management, a strong commercial acumen, and leadership skills. This position offers a competitive salary of £65,000 – £70,000 with OTE exceeding £100,000, and a flexible work environment.

Benefits

Commission scheme with OTE exceeding £100,000

Pension

Standard holidays

Hybrid work option

Qualifications

• 5+ years in account management or commercial roles.
• 3+ years leading a team.
• Proven experience with senior client relationships.

Responsibilities

• Define account management strategy and engagement model.
• Drive revenue growth and client retention.
• Lead and coach a high-performing team.

Skills

Account Management

Leadership

Commercial Awareness

Stakeholder Management

Team Development

CRM Management

Job description

Job Title: Head of Account Management – Energy Consultancy

Location: Salford (Office-Based with Hybrid Flexibility)

Salary: £65,000 – £70,000 per annum + Commission (OTE £100,000+) + Benefits

IndustryServices: Utilities, Energy brokerage, Gas, Electric, Water, Bill Validation, Metering solutions, Tenant recharging, Carbon Management…

Are you an accomplished leader with a track record of driving commercial success through account management excellence? Are you passionate about developing people, scaling client relationships, and delivering measurable business growth? If so, this is an exceptional opportunity to lead and shape the future of a growing account management function.

About the Company

We are recruiting on behalf of a leading energy management consultancy based in Salford, providing innovative energy solutions to a diverse client base across the UK and internationally. The business is undergoing a phase of sustained growth and is now seeking a strategic and people-focused Head of Account Management to lead its key accounts function.

The Role

This position leads a team of 7 Account Managers (6 UK-based, 1 international). Managing a volume of key accounts with a combined value of £40-50m pa. Responsible for the ongoing growth and retention of key strategic client relationships. Reporting to the Operations Manager, you will oversee client engagement strategies, coach and develop your team, and directly influence revenue expansion. You’ll also play a crucial role in the evolution of the broader commercial strategy with a clear path toward a future Commercial Manager role.

Key Responsibilities:

Leadership & Strategy

• Define the account management strategy, segmentation, and engagement model
• Drive revenue growth and client retention across the key accounts portfolio
• Standardise and embed best practice tools and playbooks for account planning, renewals, and reviews
• Align with Sales and Operations on go-to-market planning and client success initiatives

Client Ownership & Senior Engagement

• Act as executive sponsor for the company’s top-tier accounts
• Lead key meetings: onboarding, business reviews, renewals, escalations, and growth discussions
• Build strong relationships with C-level and senior stakeholders

Team Development & Coaching

• Lead and coach a high-performing team of account managers
• Conduct regular 1 : 1s, provide structured feedback, and guide on high-stakes client meetings
• Create individual KPIs, development plans, and manage performance
• Deliver training sessions focused on sales techniques, client communications, and commercial strategy

Operational & Commercial Oversight

• Oversee forecasting, account planning, and reporting for the function
• Monitor client satisfaction, usage, and retention metrics (NPS, CSAT, revenue growth)
• Champion CRM and operational systems for visibility and data accuracy

Cross-Functional Collaboration

• Collaborate with Sales, Marketing, and Operations to align efforts and improve client delivery
• Feed strategic client insights into the business roadmap and innovation pipeline

Person Profile

• 5+ years in account management or commercial roles, with 3+ years leading a team
• Proven experience owning and expanding senior client relationships (VP / C-level)
• Demonstrated ability to coach and develop talent for improved client and business outcomes
• Commercially driven, with a strong grasp of revenue metrics and forecasting
• Strong communication, leadership, and stakeholder management skills
• Knowledge of the energy market is advantageous but not essential

Package & Benefits

• £65,000 – £70,000 basic salary
• Commission scheme with OTE exceeding £100,000
• Pension and holidays as standard
• Office-based in Salford with hybrid flexibility (1 day from home)

This is a fantastic opportunity to take full ownership of a growing key accounts function, make a strategic commercial impact, and fast-track your career into senior leadership