Head Housekeeper

Crieff Hydro Limited; Fort William; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run hotel group in Scotland seeks a Housekeeping Manager to oversee a team and ensure the exceptional cleanliness of guest rooms. You will manage staffing and uphold high standards while providing excellent customer service. This role is ideal for candidates with previous housekeeping experience, strong attention to detail, and the ability to motivate others. The position includes live-in accommodation options and various employee benefits, fostering a supportive and engaging work culture.

Benefits

Live-in accommodation options

Free meals on shift

Exclusive discounts on services

Team rate hotel stays

Refer a friend bonus

Guest mention rewards

Friendly and supportive team

Career progression opportunities

Leadership development program

Wellbeing support access

Team events and annual staff party

Qualifications

• Previous housekeeping experience is essential.
• Excellent attention to detail required.
• Ability to coach and motivate team members is critical.

Responsibilities

• Manage the housekeeping team for exceptional hotel cleanliness.
• Check rooms to ensure they meet high standards for guests.
• Provide a friendly and welcoming atmosphere for guests.

Skills

Housekeeping experience

Attention to detail

Team coaching

Customer service

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

The Ballachulish Hotel

The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.

About the role

You’ll manage our busy Housekeeping Team and first impressions count! So, if you're friendly, have a welcoming smile and genuinely love the hospitality business, we'd love to hear from you.

You’ll be interested in people and able to talk confidently to them. You’ll manage a small team of Housekeepers and if needed be hands on to maintain and improve the exceptional cleanliness of the hotel to exceed our guest’s expectations. You'll be checking rooms to make sure they're ready for guests' arrivals, on time, and to our high standards.

Do you have what it takes?

Previous housekeeping experience, excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job. You’ll have a great attitude and fantastic attention to detail. You’ll take a pride in what you do and you’ll have high personal standards of cleanliness and boundless energy levels. Exceptional customer service is at the heart of our business, so you’ll also be friendly and able to give a warm welcome to any guests you meet.

What you’ll get from us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift – Stay fuelled and focused withdelicious staff meals while you work.
• Exclusive Discounts – Enjoyfree leisure membership for you and a partner,30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in afun, welcoming environment where team spirit and well-being are a priority.
• Grow with Us – We invest in our people. Whether you’re looking todevelop new skills or take thenext step in your career, we’ll support you every step of the way.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Leadership Development – Get access to ourBe A Leader programmeand develop the skills to take your career further.
• Wellbeing Support – Get 24/7 confidential support via theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.