Head Housekeeper

Malmaison Hotel Du Vin Holdings Limited; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Exeter is seeking a Head Housekeeper to uphold cleanliness and service standards. You will lead a team, ensuring exceptional guest experiences while maintaining high cleanliness standards. If you are passionate about service and leadership, this is your opportunity to advance with a company that values your development.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Decent uniform

Wellness & National Campaign Days Calendar

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in housekeeping management preferable.
• Strong leadership and team management skills.
• Ability to maintain high standards of cleanliness.

Responsibilities

• Set the tone for guest visits and maintain high standards.
• Uphold the brand’s commitment to cleanliness and service.

Skills

High standards

Guest-focused mindset

Ability to lead a team

Passion for delivering exceptional service

Job description

Overview

Role: Head Housekeeper, Hotel Du Vin

Rate of Pay / Hours: £30,000 per year / 40 Hours per week

Type of contract: Permanent

Location: Exeter

Too good to ‘turn down’… You are the be all and end all of bedroom standards. You have the final say on whether a room is perfect or not.

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Housekeeping Manager you and your team set the tone for the visit and you can ensure that everything has gone above and beyond to ensure the high standards we expect are maintained.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• Wagestream – instant access to pay as it’s earned (see description in original text)
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Responsibilities

As Head Housekeeper you and your team set the tone for the guest visit and ensure that everything has gone above and beyond to maintain high standards.

You will be the face of the hotel, upholding the brand’s commitment to excellence in cleanliness, presentation and service.

Qualifications and Qualities

High standards, guest-focused mindset, ability to lead a team and drive performance, and a passion for delivering exceptional service.

We actively encourage internal development and progression, offering opportunities to advance toward senior leadership positions within Hotel Du Vin.

Our Sustainability Goals

• 100% of electricity generated from renewable energy, with wind farm contributions
• Minimum 70% waste recycling across hotels, championed by the Sustainability Council
• Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens
• Volunteering for sustainable charities 2 days per year on full pay

Interested?? Click Apply Now

• Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.