Head Host - Albie

21c Museum Hotels; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality group in London seeks a Head Host to enhance guest experiences and lead a dynamic team. You will manage the CRM system and ensure consistent service excellence. Ideal candidates will have 2+ years in hospitality, a passion for guest service, and exceptional attention to detail. Enjoy competitive salary, up to 28 days of holiday, and various wellbeing perks within a supportive team environment.

Benefits

Competitive salary

28 days holiday

Health cash plan

Free meals during shifts

Discounts across family brands

Training and development opportunities

Qualifications

• 2+ years of experience in a similar role.
• Experience using CRM bookings systems and table management.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Create a culture of delighting guests.
• Lead and motivate the team by example.
• Manage the CRM bookings system.
• Ensure excellent guest experience.

Skills

Guest experience

Hospitality passion

Team leadership

Attention to detail

Tools

CRM bookings systems

Job description

Overview

We are looking for a Head Host to be part of our team at The Hoxton, Southwark.

The Hoxton, Southwark is our third in London, only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our brand-new coworking space spread over six floors.

What you’ll do

• You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular!
• Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead
• Work closely with the managementto deliver a consistently excellent experience in our spaces.

What we’re looking for

• A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests!
• 2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey
• Experience using CRM bookings systems and table management
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s
• You’re looking for a place where you can be you; no clones in suits here
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you

• Competitive salary
• up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.