Head Concierge

IHG Hotels Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global hotel company is seeking a front desk team leader in Manchester. This role demands an individual who can create memorable guest experiences and manage guest interactions effectively. You will lead a team to provide exceptional service and assist guests with their needs. The company offers extensive benefits including training, career progression opportunities, holiday days, and a financial wellbeing app. Join our dynamic team and make a difference in guest experiences.

Benefits

Extensive training

31 days holiday including bank holidays

Meals whilst on duty

Wagestream financial wellbeing app

Taxi subsidy for late shifts

Employee discounts for hotels and restaurants

Refer a Friend programme

Qualifications

• Experience in a front desk team leader role or management role in a hotel environment is a must.
• Excellent communication skills and a positive personality required.
• Experience in handling guest complaints and queries essential.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Offer a consistent and exceptional experience for all guests.
• Be a trusted contact for guests, assisting with various needs.

Skills

Excellent communication skills

Positive and friendly personality

Experience in handling guest complaints

Job description

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience, setting the tone for their stay and provide directions to rooms for arriving guests, ensuring they reach their accommodations smoothly.
• Offer a consistent and exceptional experience for all guests.
• Be a trusted contact for guests, assisting them with anything from bill issues to local knowledge, and involve management when necessary for problem handling to ensure suitable service recovery.
• Communicate and interact with guests in the lobby, inquire about their stay, and take note of any feedback to record their comments and requests to enhance future stays.
• Assist Guest Services by handling guest luggage during arrivals and departures, arranging taxis, and coordinating courier services to meet guest needs.

Qualifications

Experience in a front desk team leader role or management role in a hotel environment is a must.

Excellent communication skills, and a positive and friendly personality.

Experience in handling guest complaints and queries.

Benefits

Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities! At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it's why you'll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Our passion is YOU…come as you are! Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Meals whilst on duty
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!