Hardware Response Technician

Radius Limited; Bristol; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading fleet risk management company is looking for a Hardware Response Technician to join their team in Bristol. This field-based position involves responding to hardware faults, conducting repairs, and maintaining equipment security. Ideal candidates will possess strong problem-solving abilities and excellent communication skills, while the company offers full training and growth opportunities. The package includes competitive pay, bonuses, and benefits such as sick pay and pension contributions.

Benefits

Paid door to door

Bonus scheme

Company events

Pension

Qualifications

• Ability to work in a fast-paced environment with deadlines.
• Practical hands-on experience in a labor-intensive role.
• Excellent communication and listening skills.
• Flexibility and a proactive approach to tasks.

Responsibilities

• Respond to daily hardware faults and perform repairs on-site.
• Complete health and safety documentation before repairs.
• Maintain accuracy of stock and ensure security of equipment.
• Troubleshoot customer queries regarding faulty equipment.

Skills

Attention to detail

Problem-solving

Communication skills

Planning and organizational skills

Team player

Job description

• Department: Customer Service & Operations
• Work Pattern: Field Based

Company Description

As industry-leaders in fleet risk management solutions,we'remore experienced and proactive than other providers. The result is you get tangible results in both safety improvements and cost savings sooner.
Our vehicle hardware has been developed over the 20 yearswe’vebeen working in this field, and our easy-to-use software systems give you insights quickly, so you can make improvements sooner. All developed in-house, you have the ease of one reliable place to go.

Job Description

The role ofHardwareResponseTechnicianisreally importantto us.Working as a hardware response technician you will have a key role in delivery of our targets in responding to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet checkauditsand site weekly visits.

Day-to-day you will do a variety of different tasks depending on the current workload demands, from visiting sites, liaising with customers when arriving on site and fixing hardware faults. This can be anything from repairing the cameras,monitorsand cables, depending on the fault.

You will alsobe responsible forall ofour footage retrievalrequests, firmware upgrades and SD card swaps.Additionalto this you will be the main labour source for our de-installations, where you will attend sites to remove our kit safely from our customers vehicles and sending this back to our workshop.This will then go through our health check process before being installed back onto the customers new vehicle by our field engineers.

Your workload will be planned into your diary on a week-by-week basis.

Working hours ofMonday to Friday, 40 hours a week, plus overtime.

Key responsibilities.

• Health and safety documentation must be completed before commencement of each repair.
• Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the repair.
• Perform theallocatedwork on time, accurately and with a high quality of workmanship.
• Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
• Maintain the accuracy of assignedvan stockto ensure accountability and integrity of stock, ensuring all company equipment iskept secure at all times.
• Successfully perform duties with minimal daily supervision.
• Ensure the Company policies and guidelines areadhered to at all times.
• Maintain pro-active daily communication with customers / internal teams to ensure resolution and appropriate follow up, leading to customer satisfaction.
• Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier.
• Engage with other team members to ensure they are aware of all the issues outstanding with VUE customers.

Qualifications

• Ability to prioritise and keep to deadlines within a fast-paced environment
• Ability todemonstrategood attention to detail, good judgement and showing logical decisionmaking
• Practical hands-on experience
• Team player who is confident and a self-starter, with the ability tooperatein a dynamic environment
• Problem solving ability, a pro-active approach and “can do” attitude
• A strong desireto effect continuous improvements to the systems and processes
• Good planning and organisational skills
• Excellent communication and listening skills
• A polite,confidentand friendly manner
• Uses their initiative
• Flexibility and quick-thinking
• Well-organised and diligent, even under pressure

Additional Information

Are you currently working as a labourer, warehouse worker, or in another hands-on role and looking to build a long-term career? Join us as a Trainee Telematics Engineer (Hardware Response Technician), andwe’llprovide full training and a structured career path to help you become a fully qualified engineer!With a wage increasing up to42k a year.

Package:

• London living wage allowance, 3.5-7%
• Paid Door to door.
• Yearly bonus scheme.
• Length of service scheme.
• Company events.
• Sick pay.
• Pension.

Requirements:

#LI-JW1

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team [e-mail] .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.