Hardware & IT Service Delivery Lead (Hybrid, 9-Month)

Pontoon; Leeds; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A leading financial services provider is seeking an Assistant Technology Support Manager in Leeds. The role involves supporting hardware operations, improving processes, and delivering excellent service. Candidates should have ServiceNow experience and strong skills in communication and service delivery. This is a hybrid role requiring two office days. Competitive salary of £30,000 to £38,000 offered, on a 9-month contract.

Qualifications

• Experience as a ServiceNow user, confident navigating and updating tickets.
• Strong experience delivering service improvements.
• Excellent communication and interpersonal skills.

Responsibilities

• Support management in achieving overall service KPIs.
• Manage operational backlog for efficiency.
• Drive process improvements based on feedback.
• Coordinate hardware provision and removal.
• Support hardware lifecycle activities.

Skills

ServiceNow user experience

Service improvements delivery

Excellent communication skills

Ability to manage operational backlog

Interpersonal skills

Job description

A leading financial services provider is seeking an Assistant Technology Support Manager in Leeds. The role involves supporting hardware operations, improving processes, and delivering excellent service. Candidates should have ServiceNow experience and strong skills in communication and service delivery. This is a hybrid role requiring two office days. Competitive salary of £30,000 to £38,000 offered, on a 9-month contract.