Hard Services Manager

Ancient Wisdom School; Leeds; On-site; GBP 45,000 - 60,000; Full time

Job summary

A world-leading facilities management provider is seeking an experienced Hard Services Manager to oversee engineering and service delivery at a critical site in West Yorkshire. Responsibilities include managing maintenance, compliance, and client relationships, with a strong emphasis on continuous improvement and safety standards. The ideal candidate should have a solid technical background and experience in managing hard services operations.

Qualifications

• Proven track record in managing hard services operations on a critical site.
• Strong technical skills in mechanical, electrical, or building services engineering.
• Experience managing engineering teams and supply chain partners.

Responsibilities

• Lead the management and delivery of hard services across critical systems.
• Oversee M&E engineers and specialist contractors for compliant service delivery.
• Act as the primary point of contact for client relationships.

Skills

Managing hard services operations

Mechanical engineering background

Electrical engineering background

Leadership skills

Stakeholder management

Education

HNC/HND or equivalent in engineering discipline

Job description

About The Role

We are looking for an experienced Hard Services Manager to take ownership of engineering and technical service delivery on a critical site in West Yorkshire. Working with a world-leading facilities management provider, this role is pivotal in ensuring reliability, compliance, and resilience across essential building services in a highly regulated environment.

Key Responsibilities

• Lead the management and delivery of hard services, including planned and reactive maintenance, across all critical engineering systems.
• Oversee a team of M&E engineers and specialist contractors, ensuring safe, efficient, and compliant service delivery.
• Act as the primary point of contact for the client, fostering strong relationships and ensuring all KPIs and SLAs are met.
• Ensure statutory compliance and best practice across all technical services, with a strong focus on critical systems uptime and resilience.
• Drive continuous improvement in asset performance, energy efficiency, and service delivery.
• Manage budgets, reporting, and resource allocation effectively.
• Support risk management, business continuity, and emergency response planning.

Skills & Experience

• Proven track record in managing hard services operations on a critical or high-dependency site (e.g., healthcare, data centre, defence, or similar).
• Strong technical background in mechanical, electrical, or building services engineering.
• Excellent leadership skills, with experience managing engineering teams and supply chain partners.
• Strong knowledge of statutory compliance, health & safety, and FM governance.
• Client-focused with excellent communication and stakeholder management skills.
• Relevant qualifications (HNC/HND or equivalent in engineering discipline, plus IOSH/NEBOSH preferred).

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