Hard Services Coordinator

CBRE Local UK; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading real estate services firm in the UK is seeking a Hard Services Coordinator to oversee the operational delivery of hard facilities services. The successful candidate will ensure compliance with SLAs and KPIs, collaborate with engineering teams, and provide critical support to the helpdesk function. Strong PC and administrative skills are essential, along with a service-oriented attitude and the ability to communicate effectively. This role offers opportunities for continuous improvement and a proactive work environment.

Qualifications

• Demonstrates strong PC skills and proficiency in MS Office.
• Possesses good administrative and organisational skills.
• Holds experience in customer service and effective communication.

Responsibilities

• Lead delivery of hard services per SLAs and KPIs.
• Support helpdesk function and track work orders.
• Liaise with engineering and FM teams for timely task completion.
• Monitor third-party maintenance suppliers and uphold HSE standards.
• Document and report accidents and emergencies accurately.
• Act as deputy in the absence of line management.

Skills

PC skills, MS Office

Self-motivated and resourceful

Good administrative skills

Well organised

Customer service experience

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Hard Services Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Coordinator to join the team located in Hull.

The successful candidate will be responsible for providing the operational delivery of all hard facilities services.

Key Tasks

• Lead the delivery of all hard services in strict accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring optimal performance and compliance
• Provide critical support to the helpdesk function, prioritizing and ensuring the timely closure of all hard services work orders
• Collaborate with the team to develop and manage the annual PPM calendar, sharing schedules with key stakeholders
• Work closely with engineering and Facilities Management (FM) teams daily to track outstanding works, monitor progress, and facilitate timely completion
• Support and monitor the activities of third‑party maintenance suppliers, reporting any necessary remedial works to relevant stakeholders
• Uphold stringent HSE requirements as defined by SLAs and company policy, ensuring a safe working environment for all
• Accurately document and report all accidents, occupational illnesses, and emergencies in the designated records
• Ensure all contractors operating under your purview adhere to appropriate HSE processes and client safety standards
• Conduct monthly self‑assessment SLA checks to support quarterly contract performance reviews and drive continuous improvement
• Liaise with security personnel and report any faults or issues with access entry systems promptly
• Take ownership of customer requirements, effectively resolving concerns and providing regular updates to ensure high levels of satisfaction
• Act as a deputy in the absence of line management, ensuring continuity of operations
• Arrange and provide cover for the engineering team as directed by line management, ensuring consistent service delivery
• Undertake other activities and responsibilities as reasonably requested by your line manager

Person Specification

• Strong PC skills, MS Office
• Self‑motivated and resourceful
• Good administrative skills
• Well organised and good prioritisation and planning skills
• Key focus for this role is to ensure that all services are delivered in a confident and efficient manner
• Service orientated attitude combined with innovative thinking
• Knowledge and awareness of the facilities management industry
• Practical experience in working with supply partners to deliver a seamless, integrated service
• Customer services experience and the ability to communicate at all levels