Haematology Scheduler

The Christie NHS FT; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading cancer centre in Manchester seeks a motivated Administrative Support Professional to manage patient scheduling and support clinical teams. Candidates should have experience in an NHS setting and strong communication skills. This role offers a salary of £24,937 to £26,598 per year, pro rata, with opportunities for professional development.

Qualifications

• Evidence of further development.
• Experience in a patient/customer facing role.
• Previous administrative and clerical experience in an NHS hospital environment.

Responsibilities

• Use the scheduling system to plan patients day case admissions.
• General reception duties including greeting patients and booking appointments.
• Adhere to written instructions on clinic proformas regarding scheduling.

Skills

Excellent communication and interpersonal skills

Ability to prioritise workload

Attention to detail and accuracy

Education

NVQ Level 2 or equivalent

European Computer Driving License (ECDL) or equivalent

Tools

Microsoft Office

Job description

The Haematology and Transplant Day Unit is looking to recruit a highly motivated, energetic and efficient team player to join the Haematology Directorate. The post holder will have the ability to work on their own initiative and be able to prioritise their own workload. The main purpose of the role is to support the efficient running of the Haematology Administrative team. The post holder will also assist the Medical and Nursing teams with clerical tasks such as ensuring clinics are properly prepared and scheduling appointments. The post holder will be well organised, have a pleasant and approachable manner, be proactive, able to use their initiative and able to work well in a busy, fast paced environment. Good communication and IT skills are essential.

Main duties of the job

The main purpose of the role is to ensure the efficient running of the Haematology & Transplant Day Unit by being responsible for the scheduling of all planned day cases and clinic appointments. In addition, the post holder is responsible for ensuring all administration tasks are completed to support the clinical team on the unit. The post holder will work closely with the Scheduling Team Leader, Clerical Officers, Medical Secretaries, and the clinical teams to ensure all systems are managed effectively according to Trust procedure.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job responsibilities

• Use the scheduling system to plan patients day case admissions, liaising closely with the clinical team about capacity to ensure efficient flow of patients within the department.
• General reception duties including greeting patients, booking patients into clinics and outbound appointments.
• Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
• Add to waiting lists for day case investigations taking instruction from a booking form.
• Deal compassionately with distressing situations.
• Clinic preparation to ensure that all clinical notes and forms are present.

Person Specification

QUALIFICATIONS

• Evidence of further development
• European Computer Driving License (ECDL) or equivalent
• NVQ Level 2 or equivalent

EXPERIENCE

• Experience in a patient/customer facing role
• Experience of dealing with patients/customers over the telephone
• Previous administrative and clerical experience in an NHS hospital environment
• Experience/knowledge of hospital patient administrative systems

SKILLS

• Excellent communication and interpersonal skills, including a good telephone manner
• Ability to prioritise workload
• Attention to detail and accuracy

KNOWLEDGE

• Knowledge of booking patient appointments data recording system
• Knowledge of Microsoft Office
• Knowledge of medical terminology

VALUES

• Ability to demonstrate the organisational values and behaviours

OTHER

• Ability to work under pressure
• Ability to use initiative
• Ability to work as an effective team member
• Ability to work unsupervised
• Flexible with regards to working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 per year, pro rata