Gyms Duty Manager

JD GROUP; North Shields; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gym company in North Shields is seeking a dedicated gym manager to oversee operations and ensure outstanding customer service. The ideal candidate will have management experience in the leisure industry and a Level 2 Gym Instructor qualification. Responsibilities include achieving sales targets, ensuring safety standards, and maintaining cleanliness. This role requires a passion for customer service and effective team leadership.

Qualifications

• Experience in a management position within the leisure industry.
• Passionate about customer service and inspirational leadership.
• Experience driving sales and coordinating marketing activities.

Responsibilities

• Oversee the operational running of the gym.
• Ensure compliance with health and safety policies.
• Achieve sales and membership targets.

Skills

Leadership

Customer service

Sales management

Operational oversight

Communication

Education

Level 2 Gym Instructor qualification

Job description

Overview

Role overview: This role requires a team player with flair and commercial ability, and the skill, energyand determination to help drive and develop the business alongside the General Manager. We are looking for a manager with experience of maintainingand developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities

• Responsible for the operational running of the gym at all times. Opening and closing site when requireddue to operational hours of the business.
• Expectation to work early in themorning, late weekdays,and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbookare adhered to.
• Responsible for adhering to and maintainingthe JD Gyms Brand Standard.
• Conduct daily, weekly, and monthlysafety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximisesecondary spendrevenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function