Guest Services Manager

Association Of Zoos & Aquariums; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading zoo in Birmingham is looking for a Guest Services Manager to oversee the front gate operations, including admissions and revenue generation. The ideal candidate will manage Guest Services staff and ensure efficient service delivery. Strong leadership and experience in a similar role are preferred. This position offers an opportunity to enhance visitor experiences in a vibrant environment.

Qualifications

• Strong leadership and managerial skills are necessary.
• Experience in guest services or related field preferred.

Responsibilities

• Manage the front gate operations, including admissions and membership sales.
• Oversee Guest Services staff ensuring efficient service.

Job description

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Birmingham Zoo Inc.

Guest Services Manager

The Guest Services Manager is responsible for operation of the front gate, including general admissions, membership sales, group sales, and other revenue generation functions. Responsibilities also include managing Guest Services staff in an efficient and accurate manner.