Guest Services Assistant (Nights)

Kew Green Hotels; Wootton Bridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Guest Service Assistant to provide outstanding service and ensure guests have a safe experience. The ideal candidate should have experience in customer service, be adaptable, and possess strong technology skills. This role offers various benefits, including discounts at hotels and access to leisure facilities.

Benefits

Annual Conference Event and Awards

Apprenticeships

Career development opportunities

Discounts across major retailers

Employee, Family and Friends discounts

50% off food and beverage

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role is preferred.
• Ability to anticipate guests' needs is highly desirable.
• Comfortable using a range of technology.

Responsibilities

• Ensure all guests receive an outstanding experience during out-of-hours.
• Build and develop relationships with guests, adapting style and approach as needed.
• Recognize and appreciate repeat guests and VIPs.

Skills

Customer Service

Technology Proficiency

Relationship Building

Tools

MS Office

Job description

Overview

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Gatwick.

Duties

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIP's receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Responsibilities

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority. Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant. Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

Qualifications

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

About the Company

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Benefits

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)