Guest Service Assistant

Lighthouse Hotel Management; Liverpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

A hotel management company in Liverpool is seeking a Guest Service Assistant to deliver exceptional customer service at the Holiday Inn Express Liverpool Central. Ideal candidates should possess strong administration and communication skills, a positive attitude, and a willingness to learn. This role offers competitive salary, career growth opportunities, and enhanced benefits. Join a vibrant and inclusive team committed to making guests’ experiences memorable.

Benefits

Competitive salary

Employee discounts

Extensive training programs

Uniform & meals on duty

Death in service benefit

Qualifications

• Proven track record in a similar role.
• Ability to work in a dynamic environment.
• Strong communicator who engages with guests.
• Smart, professional appearance required.
• Available to work shifts Monday – Sunday.

Responsibilities

• Deliver excellent customer service to guests.
• Assist in all areas of hotel operation as a team player.
• Maintain a positive and confident attitude at work.

Skills

Excellent customer service skills

Strong administration skills

Good communication skills

Ability to work under pressure

Positive attitude

Job description

Lighthouse Hotel Management are recruiting for the exciting role of Guest Service Assistant at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service, have strong administration and computer skills, a good telephone manner, a positive and confident ‘can do' attitude, and be willing to learn. You will be a team player to assist in all areas of the hotel operation. This exciting role provides an excellent opportunity to join the team and be part of an iconic‑branded hotel in a busy competitive marketplace.

What Are We Looking For?

• A great personality and be genuine, approachable and attentive
• A proven track record in a similar role
• Good organisation, communication and planning skills gained through previous experience

Experience Required

• Ability to work in a dynamic and fast‑moving environment.
• Have high energy and a fearless do‑it‑yourself attitude.
• Desire to learn and develop.
• Strong communicator that loves to chat to our guests.
• Someone who comes to work with a smile and wants to make sure everyone around you leaves with a smile.
• Smart, professional appearance.
• A sense of humour.
• Available to work shifts Monday – Sunday.

Nice to Have

• Hotel kitchen experience.
• A good working knowledge of hotel systems is desirable but not essential.
• Ability to work under pressure independently.

Where Will You Be Working?

The Holiday Inn Express Liverpool Central opened in 2024 under the IHG Holiday Inn Express Brand. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What’s In It for You?

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP.
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & meals on duty provided.
• Death in service benefit for contracted employees.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.