Guest Service Assistant

Holiday Inn Express Antrim-Restaurant 1; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality group is looking for a friendly Guest Service Assistant in Belfast. This role involves welcoming guests, managing check-ins and check-outs, and assisting with inquiries to ensure a pleasant stay. Ideal candidates should have exceptional communication skills, attention to detail, and a problem-solving mindset. This position offers competitive compensation and various employee benefits such as discounted hotel rates, flexible working arrangements, and wellness events.

Benefits

Discounted hotel room rates

Additional day's leave for birthdays

Flexible working arrangements

Free meals on duty

Life Insurance

Qualifications

• Welcoming personality with a positive attitude.
• Strong ability to connect with guests and team members.
• Experience in fast-paced environments is a plus.

Responsibilities

• Welcome guests from check-in to check-out.
• Handle bookings and payments with precision.
• Assist guests with inquiries about the hotel and local attractions.
• Work with housekeeping and maintenance to ensure guest satisfaction.
• Maintain the front desk's professional appearance.

Skills

Communication skills

Attention to detail

Problem-solving

Team spirit

Adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing…

• Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
• Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: Minimum Wage