Guest Service Agent

Hilton Worldwide, Inc.; Borrowash; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading international hotel chain is seeking a Guest Service Agent to provide outstanding customer service in Borrowash. The role requires prior experience in a customer-focused environment and strong communication skills. You will assist Guests with check-in/out procedures, ensure an efficient reception experience, and maximize room occupancy through up-selling. The position is part-time with a competitive hourly rate of £12.27, along with various employee benefits including discounts and personal development programs.

Benefits

Free meals while on duty

Uniform provided

Team Member Travel Program

Holiday: 28 days including bank holidays

Free Parking

Qualifications

• Previous experience in a customer-focused industry required.
• Positive attitude with strong communication skills is essential.
• Proficient in IT and capable of multi-tasking.

Responsibilities

• Ensure an efficient reception experience for Guests.
• Maximize room occupancy using up-selling techniques.
• Maintain a high level of customer service at all times.

Skills

Customer service skills

Communication skills

IT proficiency

Attention to detail

Job description

Guest Service Agent (HOT0C6P4)

Work Locations

Hilton East Midlands Airport Hotel Junction 24, M1, Derby Road Derby DE74 2YW

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

A WORLD OF REWARDS

• Hourly Rate of £12.27 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Free Parking
• Modern and inclusive Team Member’s areas

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Schedule

Part‑time

Brand

Hilton Hotels & Resorts

Advertised Salary

£12.27

Job

Guest Services, Operations, and Front Office