Guest Reservations Specialist | Elevate Stays & Perks

HLG-Reservations; Horley; On-site; GBP 21,000 - 26,000; Full time

Job summary

A hospitality group in Horley is seeking Par&Fly Reservation Agents to assist guests with their reservations and maximize room occupancy. Ideal candidates will have experience in a 4-star hotel and possess strong organizational skills and communication abilities. Join a rapidly growing organization with opportunities for career advancement and professional development, while enjoying various employee perks including free meals, discounts, and more.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• Experience in a similar role within a 4-star hotel is a significant advantage.
• A smart and professional appearance is essential.
• Ability to communicate at a high standard.

Responsibilities

• Assist guests with reservation requests, changes, and cancellations.
• Answer questions about hotel facilities and services.
• Input and access data in the reservations system.
• Maximize sales and room occupancy.

Skills

Warm communication

Strong organizational skills

Calm under pressure

Multi-tasking

Excellent written and spoken English

Tools

Opera PMS

Marsha

Job description

A hospitality group in Horley is seeking Par&Fly Reservation Agents to assist guests with their reservations and maximize room occupancy. Ideal candidates will have experience in a 4-star hotel and possess strong organizational skills and communication abilities. Join a rapidly growing organization with opportunities for career advancement and professional development, while enjoying various employee perks including free meals, discounts, and more.