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Guest Reservations Specialist | Elevate Stays & Perks

HLG-Reservations

Horley

On-site

GBP 21,000 - 26,000

Full time

4 days ago
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Job summary

A hospitality group in Horley is seeking Par&Fly Reservation Agents to assist guests with their reservations and maximize room occupancy. Ideal candidates will have experience in a 4-star hotel and possess strong organizational skills and communication abilities. Join a rapidly growing organization with opportunities for career advancement and professional development, while enjoying various employee perks including free meals, discounts, and more.

Benefits

Free meals on duty
Uniform offered and dry cleaned
Discounted employee friends & family rates
Food and beverage discounts
Christmas gifts and employee parties
Introduce a friend scheme
Cycle 2 work scheme
UK attraction discounts
Taste card
Life assurance scheme
Wage stream
Employee assistance programme
Arora star employee recognition
Long service recognition award

Qualifications

  • Experience in a similar role within a 4-star hotel is a significant advantage.
  • A smart and professional appearance is essential.
  • Ability to communicate at a high standard.

Responsibilities

  • Assist guests with reservation requests, changes, and cancellations.
  • Answer questions about hotel facilities and services.
  • Input and access data in the reservations system.
  • Maximize sales and room occupancy.

Skills

Warm communication
Strong organizational skills
Calm under pressure
Multi-tasking
Excellent written and spoken English

Tools

Opera PMS
Marsha
Job description
A hospitality group in Horley is seeking Par&Fly Reservation Agents to assist guests with their reservations and maximize room occupancy. Ideal candidates will have experience in a 4-star hotel and possess strong organizational skills and communication abilities. Join a rapidly growing organization with opportunities for career advancement and professional development, while enjoying various employee perks including free meals, discounts, and more.
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