Guest Relations Executive

Front of House; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality brand in Oxford is looking for a Guest Relations Executive. You'll be pivotal in ensuring every guest experiences a warm, welcoming atmosphere. Responsibilities include supporting the Reception Manager, engaging with guests, and contributing to a positive guest experience. Ideal candidates are natural communicators with a passion for hospitality. The position offers a full-time contract with benefits like flexible schedules, training, and discounts.

Benefits

Flexible rotas

Delicious meals on duty

Ongoing training provided

Career progression opportunities

50% off Royal Cars taxis

£250 referral bonus

£25 review bonus

Access to Wagestream

25% off spa treatments and 50% off products

Discount on rooms and food

Health & wellbeing benefits

Opportunities to win prizes

Fun induction programme

Social events for employees

Team Awards

Fundraising initiatives

Environmentally committed

Qualifications

• Exceptional communication skills to engage with guests.
• Ability to solve problems swiftly and effectively.
• Previous experience in customer-facing roles is a plus, not required.

Responsibilities

• Ensure every guest has a memorable stay.
• Act as a friendly point of contact for guests.
• Support the Reception Manager and Reception Supervisors.

Skills

Natural communicator

Problem solver

Fast-paced environment

Hospitality love

Job description

We're expanding our incredible Guest Relations team!

Does this sound like you?
Are you a natural communicator with a passion for delivering unforgettable guest experiences? Do you love making people feel valued and creating special moments that leave a lasting impression. If so, we have the perfect opportunity for you!

Why Join The Store?

At The Store, Oxford, we don’t just offer jobs—we offer careers that inspire! We’re passionate about delivering exceptional guest experiences, and we’re looking for a warm, proactive, and service-driven professional to help us continue raising the bar.

About the Role

As a Guest Relations Executive, you’ll be at the heart of our guest experience, ensuring that every stay is smooth, welcoming, and memorable. You’ll support the Reception Manager and Reception Supervisors, act as a friendly and approachable point of contact, and help create a warm, hospitable atmosphere for every guest who walks through our doors.

What We’re Looking For

A welcoming presence with a polished approach, a problem-solver who knows how to delight guests, someone who thrives in a fast-paced environment, and someone with genuine love for hospitality and making guests feel at home.

Previous experience in guest relations or a customer-facing role in hospitality is ideal but not necessary.

Ready to make a real impact and be part of something special? Join us at The Store, Oxford, and be the reason our guests keep coming back!

Position: Guest Relations Executive
Location: Oxford
Employment Type: Full time contract
Shift: On a rota basis (including some evenings, weekdays, weekends, and bank holidays)

Benefits

• Flexible rotas - we understand the importance of work life balance
• Delicious meals on duty
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people
• Royal Cars taxis 50% discount for our people to and from work
• Refer a Friend Scheme receive £250 for successful reviews (£500 if you refer a chef)
• Review bonus £25 per mention
• Access to Wagestream
• 25% off treatments in our spa and 50% off products
• Discount on rooms and food and beverage
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes
• Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!
• Opportunities to socialise and celebrate together - birthdays, work anniversaries and big life moments!
• Team Awards
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action.
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

As the hotel grows more benefits will become available.

We’ve got 4 Brand Pillars that will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.