Guest Experience Supervisor

Soho House; Catbrain; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern hospitality brand in the UK is seeking a Receptionist to work closely with the Head Receptionist and Housekeeping Team. You'll be responsible for delivering exceptional service and ensuring rooms meet brand standards. This role is ideal for someone with at least one year of experience in a similar position. Competitive pay and various benefits are provided to promote a welcoming work environment.

Benefits

Pay Rate £12.79 to £13.01 per hour

10% Tronc Scheme

Paid qualifications through Career Pathway programme

Enhanced Company Maternity, Paternity and Adoption leave

Company sick pay

Free on-site parking

Hospitality Rewards (Discounts Platform)

Celebration Day after three years of service

Complimentary meal every shift

Unlimited free tea, coffee, and soft drinks

Discounted food and accommodation

24-hour access to wellness programme

Discounts on products

Length of Service Rewards

Monthly awards scheme

Up to £500 refer a friend scheme

Birthday Reward

Qualifications

• Minimum of one year experience working as a Receptionist.
• Looking to take a step up to supervisor level or currently in this role.

Responsibilities

• Work with the Head Receptionist and Housekeeping Team to maintain brand standards.
• Deliver exceptional service from arrival to departure.
• Follow guest policies and procedures for smooth operations.
• Bring positive energy to every shift.

Skills

Customer service

Strong communication skills

Team collaboration

Job description

A modern hospitality brand in the UK is seeking a Receptionist to work closely with the Head Receptionist and Housekeeping Team. You'll be responsible for delivering exceptional service and ensuring rooms meet brand standards. This role is ideal for someone with at least one year of experience in a similar position. Competitive pay and various benefits are provided to promote a welcoming work environment.