Guest Experience Manager: Welcome & Service Lead

The National Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading heritage organization is seeking a Welcome & Service Assistant Manager in Coventry to lead a team ensuring high visitor service standards. This role involves managing staff and volunteers, fostering community links, and encouraging visitors to become members. The candidate should have experience in visitor services, be organized, and be motivated to achieve sales targets. Benefits include a substantial pension scheme, flexible working, and discounts for perks, enhancing overall employee satisfaction.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts on gym memberships

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at Trust places

Qualifications

• Experienced in visitor services, ideally in the tourist or heritage sector.
• Understanding and achieving high customer service standards.
• Willingness to learn new skills with a proactive attitude.

Responsibilities

• Leading the Welcome Team and ensuring high standards.
• Building community links and encouraging membership.
• Handling visitor inquiries and making their experience enjoyable.

Skills

Visitor service experience

Sales targets achievement

Communication skills

IT skills (MS Office)

Organized

Job description

A leading heritage organization is seeking a Welcome & Service Assistant Manager in Coventry to lead a team ensuring high visitor service standards. This role involves managing staff and volunteers, fostering community links, and encouraging visitors to become members. The candidate should have experience in visitor services, be organized, and be motivated to achieve sales targets. Benefits include a substantial pension scheme, flexible working, and discounts for perks, enhancing overall employee satisfaction.