Guest Experience Lead – Front Desk Supervisor

The Reach; Luton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career growth

24/7 online GP

Employee discounts on hotel stays

Training and development programs

Job summary

Lighthouse Hotel Management is looking for a Front Office Supervisor for the Courtyard by Marriott - Luton Airport. You will lead the reception team, ensure warm welcomes, and oversee daily front desk operations to deliver memorable guest experiences.

Key duties include supervising front desk agents, training staff, handling guest requests and complaints, and coordinating with housekeeping, concierge and reservations to ensure seamless stays.

Qualifications

• Prior supervisory experience in a hotel reception department is required.
• Excellent spoken and written English is essential; other languages a bonus.

Responsibilities

• Lead the front desk team to deliver outstanding service with a warm welcome.
• Engage guests, anticipate needs and resolve issues promptly.
• Supervise daily reception operations and mentor staff with regular training.
• Collaborate with housekeeping, concierge and reservations for seamless stays.

Skills

Team leadership

Front desk ops

Customer service

English fluency

Tools

PMS software

Reservation systems

Job description

Lighthouse Hotel Management is looking for a Front Office Supervisor for the Courtyard by Marriott - Luton Airport. You will lead the reception team, ensure warm welcomes, and oversee daily front desk operations to deliver memorable guest experiences.

Key duties include supervising front desk agents, training staff, handling guest requests and complaints, and coordinating with housekeeping, concierge and reservations to ensure seamless stays.