Front Office Supervisor

The Reach; Luton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career growth

24/7 online GP

Employee discounts on hotel stays

Training and development programs

Job summary

Lighthouse Hotel Management is looking for a Front Office Supervisor for the Courtyard by Marriott - Luton Airport. You will lead the reception team, ensure warm welcomes, and oversee daily front desk operations to deliver memorable guest experiences.

Key duties include supervising front desk agents, training staff, handling guest requests and complaints, and coordinating with housekeeping, concierge and reservations to ensure seamless stays.

Qualifications

• Prior supervisory experience in a hotel reception department is required.
• Excellent spoken and written English is essential; other languages a bonus.

Responsibilities

• Lead the front desk team to deliver outstanding service with a warm welcome.
• Engage guests, anticipate needs and resolve issues promptly.
• Supervise daily reception operations and mentor staff with regular training.
• Collaborate with housekeeping, concierge and reservations for seamless stays.

Skills

Team leadership

Front desk ops

Customer service

English fluency

Tools

PMS software

Reservation systems

Job description

We have a fantastic new vacancy for a Front Office Supervisor - in the Courtyard by Marriott - Luton Airport

Job Description:

As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.

Responsibilities:

• Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
• Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
• Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
• Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements

• Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits:

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.