Front Office Supervisor -

Lighthouse Hotel Management; Luton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Career progression opportunities

24/7 online GP access

Extensive training and development

Friend & family discounts on stays and

Work in an inclusive, vibrant team

Employee recognition programs

Job summary

Lighthouse Hotel Management is seeking a Front Office Supervisor for the Courtyard by Marriott – Luton Airport. You will head the reception team, drive guest satisfaction, and ensure smooth operations at a busy 24/7 front desk.

Responsibilities include leading by example, training staff, resolving guest concerns, and collaborating with housekeeping, concierge and reservations to deliver a seamless stay. Prior supervisory experience in hospitality is preferred.

Qualifications

• Supervisory or leadership experience in a hotel reception preferred.
• Excellent English communication skills, verbal and written.
• Passion for delivering exceptional guest service with a friendly demeanour.
• Strong organisational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Lead a front desk team to deliver outstanding guest service.
• Engage with guests and build lasting rapport to enhance loyalty.
• Oversee daily reception operations and mentor staff.
• Coordinate with housekeeping, concierge and reservations for seamless stays.
• Resolve guest requests and issues promptly and professionally.

Skills

Leadership

Customer service

Communication

Multitasking

Team motivation

Education

Hotel or hospitality background

Tools

Opera/Hotel PMS

Job description

We have a fantastic new vacancy for a Front Office Supervisor - in the Courtyard by Marriott - Luton Airport

Job Description:

As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.

Responsibilities:

• Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
• Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
• Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
• Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements

• Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits:

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.