Guest Experience Host | Welcoming Front Desk Pro

Village Hotels - Cheadle - Reception / Nights; Cheadle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Cheadle is looking for a dynamic Receptionist to be the first friendly face for our guests. You will provide exceptional service, offer personalized recommendations, and solve problems before they arise. This role offers a fun, supportive work environment with numerous benefits, including flexible working hours, health membership discounts, and comprehensive training programs. If you have a vibrant personality and a passion for guest excellence, we want to hear from you!

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training and development programs

Well-being and monthly support programs

Flexible working hours

Mental health support and days

Company Pension scheme

Life Insurance

Qualifications

• Ability to deliver the best guest experience.
• Great memory to add a personal touch for returning guests.
• Strong team collaboration with other departments.

Responsibilities

• Ensure guests receive a warm welcome upon arrival.
• Provide guests with recommendations and solve problems proactively.
• Create a lively and enjoyable environment for guests.

Skills

Personality

Strong communication

Proactive problem solver

Team player

Job description

A leading hotel chain in Cheadle is looking for a dynamic Receptionist to be the first friendly face for our guests. You will provide exceptional service, offer personalized recommendations, and solve problems before they arise. This role offers a fun, supportive work environment with numerous benefits, including flexible working hours, health membership discounts, and comprehensive training programs. If you have a vibrant personality and a passion for guest excellence, we want to hear from you!