Guest Experience Host - Hotel Front Desk

Malmaison; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in the United Kingdom, Malmaison, is seeking a friendly and passionate Receptionist to join their team. In this role, you will be the face of the hotel, ensuring guests receive the best experience possible while managing queries effectively. This position offers opportunities for internal development and progression, making it ideal for those looking to advance in the hospitality industry. Join us and embrace a vibrant work environment with excellent perks.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off your bill in Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Passionate and energetic individual who enjoys helping people.
• Ability to deliver excellent service and create a positive atmosphere.
• Willingness to embrace internal development opportunities.

Responsibilities

• Be the face of the hotel and provide friendly, professional service to guests.
• Handle guest queries and ensure a high standard of guest experience.
• Contribute to delivering memorable service and a positive atmosphere for guests.
• Support internal development and progression opportunities.

Skills

Friendly customer service

Professionalism

Ability to handle queries

High standards of service

Job description

A leading hotel chain in the United Kingdom, Malmaison, is seeking a friendly and passionate Receptionist to join their team. In this role, you will be the face of the hotel, ensuring guests receive the best experience possible while managing queries effectively. This position offers opportunities for internal development and progression, making it ideal for those looking to advance in the hospitality industry. Join us and embrace a vibrant work environment with excellent perks.