Guest Experience Front Office Manager

Imperial London Hotels; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-run hotel group is seeking a Front Office Manager in Greater London. You will lead the front office team, ensuring exceptional guest experiences while managing operations. Responsibilities include conducting meetings, supporting recruitment and training initiatives, and delivering high service quality. The ideal candidate has previous front office experience and a passion for hospitality. This role offers competitive benefits including holiday schemes and training opportunities.

Benefits

Holiday Purchase Scheme

Discounted dry-cleaning

Employee Assistance Programme

Access to training programs

Qualifications

• Previous experience as an Assistant Front Office Manager or Front Office Manager.
• Ability to motivate and develop a team.
• Understanding of P&L and revenue management.

Responsibilities

• Lead team in delivering exceptional guest experiences.
• Conduct team meetings to discuss operational focus.
• Support management on recruitment and training.

Skills

Hospitality passion

Commercial focus

Leadership

Organisational skills

Microsoft and Reservation Systems knowledge

Tools

Opera

Job description

A family-run hotel group is seeking a Front Office Manager in Greater London. You will lead the front office team, ensuring exceptional guest experiences while managing operations. Responsibilities include conducting meetings, supporting recruitment and training initiatives, and delivering high service quality. The ideal candidate has previous front office experience and a passion for hospitality. This role offers competitive benefits including holiday schemes and training opportunities.