Guest Experience Front Desk Concierge

Daniel Thwaites PLC; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in Brighton is looking for a Receptionist to be the public face of their hotel. This role requires providing a warm welcome to guests, assisting with check-in and check-out, and delivering high-quality hospitality. Ideal candidates should have strong communication skills, be calm under pressure, and a passion for guest service. The company offers a competitive salary, career progression opportunities, generous leave, and a supportive work environment.

Benefits

Competitive salary, negotiable based on experience

Access to 40% of wages as you earn

28 days annual leave, rising to 33 after 5 years

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging supportive work environment

Qualifications

• Strong communicator with a warm demeanor.
• Ability to provide a fantastic first impression.
• Calm under pressure, able to react to unexpected circumstances.

Responsibilities

• Greeting guests with a welcoming smile.
• Helping guests during the check-in and check-out process.
• Providing high levels of hospitality and upselling rooms.

Skills

Strong communication skills

Ability to stay calm under pressure

Customer service orientation

Job description

A hospitality company in Brighton is looking for a Receptionist to be the public face of their hotel. This role requires providing a warm welcome to guests, assisting with check-in and check-out, and delivering high-quality hospitality. Ideal candidates should have strong communication skills, be calm under pressure, and a passion for guest service. The company offers a competitive salary, career progression opportunities, generous leave, and a supportive work environment.