Guest Experience Concierge – Growth & Perks

Crimson Hotels Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in Greater London seeks a dedicated Concierge to provide exceptional service to guests. Responsibilities include welcoming guests and understanding their needs to ensure satisfaction. The ideal candidate will have prior experience, a charismatic personality, and a commitment to delivering outstanding guest experiences. The role also offers great benefits including healthcare assistance, training opportunities, and social events, making it an excellent opportunity for career growth.

Benefits

Discounted room rates through GoHilton

Private Healthcare Plan

Learning and development opportunities

Opportunities for promotion across departments

Recommend a Friend incentive

Hero Of The Month recognition

Freshly cooked meals

Dry-cleaning for uniform

Team member social and wellbeing events

Qualifications

• Previous experience as a concierge or in a similar role is required.
• Ability to respond flexibly to different guest requests and situations.
• Well-presented with a can-do attitude.

Responsibilities

• Welcome guests on arrival and guide them to the reception area.
• Listen to guests to anticipate their needs and achieve satisfaction.

Skills

Exceptional service delivery

Charismatic personality

Good command of English

Flexibility in guest requests

Job description

A leading hotel group in Greater London seeks a dedicated Concierge to provide exceptional service to guests. Responsibilities include welcoming guests and understanding their needs to ensure satisfaction. The ideal candidate will have prior experience, a charismatic personality, and a commitment to delivering outstanding guest experiences. The role also offers great benefits including healthcare assistance, training opportunities, and social events, making it an excellent opportunity for career growth.