Guest Experience Associate — Flexible Hours & Service

National Trust; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned conservation organization is looking for customer-focused individuals to provide excellent service at their properties in York. The role involves welcoming visitors, answering their queries, and promoting membership support. With a fixed-term contract, you'll work flexibly in a vibrant environment, enjoying perks like a substantial pension scheme and discounts. This position offers around 10 hours a week, with the opportunity to impact visitor experiences positively.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts for gym memberships

Up to 32 days holiday allowance

Flexible working

Employee assistance programme

Free parking at most Trust places

Responsibilities

• Deliver great customer service experience.
• Answer queries and provide visitors with information.
• Promote the value of membership to visitors.

Skills

customer focused with an understanding of the importance of great service

team player

well organised

adaptable

willing to learn new skills

positive attitude

Job description

A renowned conservation organization is looking for customer-focused individuals to provide excellent service at their properties in York. The role involves welcoming visitors, answering their queries, and promoting membership support. With a fixed-term contract, you'll work flexibly in a vibrant environment, enjoying perks like a substantial pension scheme and discounts. This position offers around 10 hours a week, with the opportunity to impact visitor experiences positively.