Guest Experience Advocate — Front Desk & Reservations

Aimbridge Hospitality; Glasgow; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading hospitality company in Glasgow is seeking a Front Office member to ensure smooth check-in/check-out processes and deliver exceptional guest interactions. In this role, you will maximize room occupancy, promote hotel services, and ensure compliance with all security and health regulations. Ideal candidates will possess strong communication and organizational skills as well as some familiarity with hotel management software. Opportunities for growth and inclusivity are offered within the team.

Benefits

Hotel discounts portfolio wide

Wagestream for pay streaming

24/7 employee assistance

Volunteer days

Minimum 28 days holiday

Employee of the month scheme

Birthday day off

Friends & family rates at properties

Qualifications

• Excellent communication skills required for guest interaction.
• Strong organizational skills to manage front desk operations.
• Detail-oriented to ensure accurate guest bookings.
• Basic computer skills and familiarity with hotel management software.

Responsibilities

• Ensure smooth check in / out process for all guests.
• Maximise room occupancy and promote hotel services.
• Ensure compliance with hotel security and health regulations.
• Support colleagues across all operational areas.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Opera

Fidelio

Job description

A leading hospitality company in Glasgow is seeking a Front Office member to ensure smooth check-in/check-out processes and deliver exceptional guest interactions. In this role, you will maximize room occupancy, promote hotel services, and ensure compliance with all security and health regulations. Ideal candidates will possess strong communication and organizational skills as well as some familiarity with hotel management software. Opportunities for growth and inclusivity are offered within the team.