Guerlain Beauty Consultant- John Lewis Leicester

YouthBuild Newark; Leicester; On-site; GBP 15,000 - 25,000; Part time

Job summary

A beauty consultancy in Leicester is seeking a Guerlain Beauty Consultant to provide exceptional customer service and contribute to sales excellence. The role requires excellent interpersonal skills and a passion for luxury retail. Benefits include competitive pay and brand discounts, and ongoing training and development opportunities are offered.

Benefits

Competitive salary package

Training and development programmes

Productivity recognition incentives

Brand discounts

Qualifications

• Innate sense of customer service and excellent interpersonal skills.
• Result oriented with a luxury service sense.
• Ability to listen and provide advice.

Responsibilities

• Deliver a unique customer experience and build trust.
• Apply the Guerlain selling method and achieve sales targets.
• Contribute to the team spirit and retail excellence.

Job description

Position

Position: Guerlain Beauty Consultant

Location: John Lewis, Leicester

Part Time: 15hrs (2 Days)

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Customer Service

• Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
• Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow\'s needs, inserting, clientelling, phoning, animations.
• Be part of the results of your store\'s customer satisfaction questionnaire and propose action plans.

Sales Development

• Apply the unique Guerlain selling method.
• Ensure the achievement and follow-up of the objectives set both individually and collectively.

To be a committed and responsible actor within your team and our Maison:

• To embody Guerlain\'s values.
• Foster and develop team spirit.
• Participate, animate and share during briefings.
• Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
• Respect the grooming (uniform, make-up, hairdressing, manicure).

Profile

Hard Skills

• You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
• Result orientation
• Sense of service in a luxury environment
• Ability to listen and advise
• knowledge of a business management application

Soft Skills

• Dynamic and empathetic
• Exemplary (application of procedures, attitude, presentation, elocution)
• Team spirit
• Respect of confidentiality

Additional information

Welcome to a world of exploration!

For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

Remuneration & Benefits

We value diversity of thought and people. Youll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts