Growth‑Focused Customer Success Manager — Fintech, Remote UK

Griffin Bank Ltd; Greater London; Hybrid; GBP 50,000; Full time

Job summary

A leading financial technology firm is seeking a Customer Success Manager to build strong relationships with clients and drive value from products. This includes managing customer portfolios and collaborating with technical teams for effective implementation. Ideal candidates will have at least 2-3 years in B2B customer success, strong problem-solving skills, and a passion for helping customers succeed. This role offers flexibility with remote work and a competitive salary package inclusive of various benefits.

Benefits

Salary: £50,000 DOE + commission

25 days off plus bank holidays

Remote-first flexibility

Support with home office setup

Tax-advantaged stock options

1:1 coaching and therapy

Company pension scheme

Enhanced parental leave

Private medical and life insurance

Qualifications

• 2-3 years experience in B2B customer success or account management.
• Demonstrated success in customer retention and account expansion.
• Ability to manage competing priorities while delivering results.

Responsibilities

• Build relationships with customers through regular touchpoints.
• Collaborate with teams for smooth implementation.
• Identify revenue opportunities to upsell and cross-sell.
• Advocate for customers and improve customer experience.

Skills

B2B customer success experience

Problem-solving skills

Project management abilities

Relationship-building skills

Tools

Software tools for collaboration

Job description

A leading financial technology firm is seeking a Customer Success Manager to build strong relationships with clients and drive value from products. This includes managing customer portfolios and collaborating with technical teams for effective implementation. Ideal candidates will have at least 2-3 years in B2B customer success, strong problem-solving skills, and a passion for helping customers succeed. This role offers flexibility with remote work and a competitive salary package inclusive of various benefits.