Growth-Focused Customer Success Manager

Harri UK; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading workforce management platform in Greater London is seeking a Customer Success Manager to develop and maintain key customer relationships. The role involves fostering customer loyalty, analyzing data insights, and driving upsell opportunities. Ideal candidates possess strong communication skills and a background in client advocacy to enhance customer experiences. This position offers opportunities for growth within a dynamic and fast-paced environment, where you can make a significant impact on client satisfaction and revenue generation.

Qualifications

• Expertise in developing and maintaining positive relationships with key accounts.
• Strong advocacy skills to represent customer needs and enhance their overall experience.
• Proficiency in analyzing customer data to understand usage patterns and product adoption.
• Excellent verbal and written communication skills for regular client interactions.
• Capability to identify upsell and cross-sell opportunities to drive growth and generate new revenue.

Responsibilities

• Foster relationships with key accounts and internal teams to drive action.
• Monitor usage and product adoption, proactively contacting clients to deliver coaching.
• Drive growth with existing customers, identifying upsell and cross-sell opportunities.
• Communicate regularly with the customer to evaluate satisfaction.

Skills

Customer advocacy

Data analysis

Relationship management

Communication skills

Sales growth

Job description

A leading workforce management platform in Greater London is seeking a Customer Success Manager to develop and maintain key customer relationships. The role involves fostering customer loyalty, analyzing data insights, and driving upsell opportunities. Ideal candidates possess strong communication skills and a background in client advocacy to enhance customer experiences. This position offers opportunities for growth within a dynamic and fast-paced environment, where you can make a significant impact on client satisfaction and revenue generation.