Groups Reservations Executive

02- Reservations; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading hospitality company in Greater London is seeking a skilled Reservations professional. The role involves managing group bookings, providing exceptional customer service, and maintaining accurate records. Ideal candidates will excel in communication, have a strong attention to detail, and possess experience in a 5-star hotel environment. This position offers a competitive salary and opportunities for career progression within the Arora group.

Benefits

28 days holiday, enhanced after 5 years of service

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• Excellent presentation, negotiation, and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Strong attention to detail.
• Smart and professional appearance.
• Approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Knowledge of Delphi/Salesforce systems is preferred.

Responsibilities

• Handle all groups booking requests with professionalism and exceptional customer service.
• Input and update all groups reservations accurately.
• Promote hotel services and offer tailored upgrades to enhance group stays.
• Provide accurate information about accommodation, services, and local attractions.
• Work closely with front desk and housekeeping to meet special requirements.
• Address group concerns or special requests in a timely manner.
• Utilize hotel reservation systems to monitor and confirm bookings.
• Maintain detailed records of group organizers and preferences.
• Handle guest data with confidentiality and attention to detail.
• Contribute to the smooth operation of the hotel.

Skills

Excellent presentation, negotiation and selling skills

Strong communication skills

Attention to detail

Proactive manner

Experience in 5-star hotel

Knowledge of Delphi/Salesforce systems

Job description

Salary: £28,600 per annum

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

• Guest Interaction: Handle all groups booking requests with professionalism, friendliness, and exceptional customer service.
• Booking Management: Accurately input and update all groups reservations, ensuring all details such as room preferences, special requests, and payment information are correctly processed.
• Up-selling & Promotions: Promote hotel services, packages, and amenities, offer tailored upgrades and experiences to enhance the group stays and drive revenue.
• Information & Assistance: Provide group organizers with accurate information about the hotel’s accommodation, services, amenities, and local attractions, ensuring they feel well-informed and cared for.
• Availability & Coordination: Work closely with the front desk, housekeeping, and other departments to ensure room availability, special requirements, and VIP requests are met.
• Customer Satisfaction: Address group concerns or special requests before, during, and after their stay, ensuring their needs are met in a timely and professional manner.
• Reservation Systems: Utilise hotel reservation systems and tools to monitor, adjust, and confirm bookings, ensuring accuracy and efficient the groups check-in and check-out processes.
• Record Keeping: Maintain detailed records of group organizers and agencies preferences, reservations, and communication history to offer a personalised experience during future stays.
• Confidentiality & Accuracy: Handle guest data and personal information with the highest level of confidentiality and attention to detail.
• Team Collaboration: Work as part of the hotel team, contributing to the smooth operation of the hotel and the achievement of guest satisfaction and business goals.

More about you...

• Excellent presentation, negotiation and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Strong attention to detail.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Knowledge of Delphi/Salesforce systems is preferred.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.