Groups and Leisure Tours - Groups Sales Executives - Houghton Regis

Whitbread - Head Office; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking a Group Sales Executive based in Dunstable. In this role, you will secure high-value group bookings through exceptional customer service and collaboration with various teams. The ideal candidate will have strong sales and organisational skills and be driven to meet KPIs. The position offers a competitive salary of £25,000 plus a bonus of up to £5,000, along with benefits like 25 days of holiday and healthcare.

Benefits

Bonus

25 Days Holiday

Bupa Healthcare

Brand Discounts

Qualifications

• Great Sales and Customer Service experience.
• Strong organisational skills, with a logical approach.
• Ability to uncover opportunities through questioning and listening.

Responsibilities

• Respond to all customer booking inquiries across all channels.
• Ensure individual KPIs, targets & expectations are met.
• Communicate with the wider business to support higher value bookings.
• Upsell in conversations with customers.

Skills

Sales experience

Customer Service skills

Organisational skills

Listening skills

Job description

Groups and Leisure Tours - Groups Sales Executives - Houghton Regis

Based in Dunstable 5 days a week

£25,000 plus Bonus of up to £5,000

As a Group Sales Executive at Premier Inn, you play a vital role in establishing Premier Inn as the world's most loved hotel brand for all client types, including Travel Management Companies, Leisure Tours, and Corporate and Leisure group customers.

Your primary focus is securing high-value group bookings across the UK’s 850 sites by targeting priority quotes, promoting upsell opportunities, and delivering exceptional service both on the phone and digitally.

Success here means more than just hitting revenue targets—it’s about mastering cross-functional skills, consistently delivering on SLAs and KPIs, and embracing continuous learning.

You’ll work closely with Trading, Commercial, and Operations teams to align strategic goals with customer expectations, ensuring a seamless, high-impact experience across every channel.

Why You'll Love It Here

• Bonus
• 25 Days Holiday
• Bupa Healthcare
• Brand Discounts

What you'll be doing

• Respond to all customer booking enquiries across all channels demands within the agreed SLA.
• Drive to ensure that individual KPI’s, targets & expectations are met and further excelling: Booking Conversion, F&B Attachment Rate, Revenue results & customer service quality.
• Communicate to the wider business to support higher value booking to optimism revenue for Premier Inn.
• Upsell across all conversations with customers.

What you'll need

• Great Sales and Customer Service experience
• Strong organisational skills, with a logical approach.
• Ability to uncover opportunities through a good questioning style and strong listening skills.

If you're passionate about performance, collaboration, and growth, this is where you belong.