Group Risk Client Services Specialist

The Ardonagh Group; Lancashire, Greater Manchester; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance brokerage in the UK is seeking a Client Services Specialist to deliver exceptional customer service and support to our Employee Benefit Consultants and clients. The role is remote, requires effective communication skills and experience with group policies is a plus. You will manage queries and assist in policy renewals while enjoying a Monday to Friday work schedule with no weekends. Join us to be part of a dynamic team!

Benefits

Competitive salary up to £30,000 depending on experience

Monday to Friday work schedule

All benefits of working with a large independent insurance broker

Qualifications

• Experience with group life, group income protection or group critical policies is beneficial.
• Strong communication skills to engage with clients and insurers.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide customer service support to Employee Benefit Consultants.
• Be the first point of contact for client and insurer queries.
• Assist with policy renewals and new business administration.

Skills

Customer service skills

Communication skills

Attention to detail

Job description

Location : Remote

Salary : Up to £30,000 depending on experience.

Do you have experience with administrating group life, group income protection or group critical policies?

We’re on the hunt for a talented Client Services Specialist to join our growing team. You’ll work Monday to Friday, just 37.5 hours per week, no weekends or evenings! You will also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Employee Benefits.

Our Client Services Specialists in Group Risk are the first point of contact, providing support to both our clients and providers to keep them updated and provide a market leading customer experience. You will gather all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants. So, what does the role of a Client Services Specialist here involve?

Responsibilities

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration of scheme such as invoicing, accounts, claims, underwriting, rehabilitation support services and communication material.