Group reservations agent for MICE & Events

H10 London Waterloo; City Of London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A renowned hotel chain in the City of London is seeking a Group Reservations Agent specializing in MICE and Events. This full-time position involves managing group bookings, coordinating events, and providing exceptional service to clients. The ideal candidate will possess advanced English skills and experience in event management. The role offers a competitive salary between £27,500 and £29,500 per year, along with benefits like meal inclusion and travel compensation.

Benefits

Food included

Travel Compensation

Qualifications

• Advanced English language proficiency required.
• Experience in managing group bookings and events.
• Strong communication skills with the ability to handle client requests.

Responsibilities

• Manage group bookings and coordinate events.
• Communicate with the Reservations Manager and Sales Manager.
• Assist clients with requirements during events.

Skills

SAP (TMS4Meetings)

Client communication

Event coordination

Group bookings management

Invoice generation

Job description

Join our dynamic team as a Group Reservations Agent specializing in MICE (Meetings, Incentives, Conferences, and Exhibitions) and Events. You will manage group bookings and ensure seamless coordination for events hosted at our hotel.

• Use the SAP (TMS4Meetings) system to manage reservations.
• Communicate with the Reservations Manager and Sales Manager regarding group confirmations or cancellations.
• Handle client requests via email and phone.
• Quote events and accommodation groups.
• Generate contracts and request payments for groups.
• Organize events and coordinate with relevant departments like F&B and Kitchen.
• Create Banquet Event Orders to inform all departments about the event details.
• Assist clients with any requirements during events.
• Bill events/groups and send invoices to clients.
• Send satisfaction surveys to clients after events.
• Provide support for individual reservations when needed.

Join us in creating memorable experiences for our guests and become a valued member of our team.

Experience

Required

Languages

English – Advanced

Employment

Full-time

Schedule

Mon–Sat. Rota. 8H per day.

Salary

£27,500 – £29,500 yearly

Benefits

Food included, Travel Compensation

About H10 London Waterloo

Spanish Chain hotel with good working‑life balance.