Group IT Service Operations Director (Remote UK)

Delaney & Bourton; Remote; GBP 160,000 - 185,000; Full time

Job summary

A PE backed Professional Services firm is seeking a Group Director of IT Service Operations to establish and lead a centralised IT capability across various areas. This role involves shaping the Service Operations function from the ground up, focusing on standardisation and service improvements using ITIL best practices. Candidates should have substantial experience in transforming service models within multi-divisional organisations and strong leadership skills in managing international teams. Remote work with occasional meet-ups in London or the Midlands is expected.

Benefits

Top market salary

Executive bonus

Remote working flexibility

Qualifications

• Strong experience building and leading centralised IT Service Operations.
• Experience in complex, multi-region/division organisations.
• Experience in delivering stable and resilient technology services.

Responsibilities

• Lead Group-wide IT Service Operations with a team of c.150.
• Design and lead a first-class IT Service Operations function.
• Own the Cloud Platforms strategy, including hybrid cloud.

Skills

Transforming decentralised service models into centralised ones

Establishing and maturing ITIL processes

Strong leadership of multi-country teams

Stakeholder engagement

Broad technical understanding (M365, Azure, AWS)

Tools

AWS

Azure

M365

Job description

A PE backed Professional Services firm is seeking a Group Director of IT Service Operations to establish and lead a centralised IT capability across various areas. This role involves shaping the Service Operations function from the ground up, focusing on standardisation and service improvements using ITIL best practices. Candidates should have substantial experience in transforming service models within multi-divisional organisations and strong leadership skills in managing international teams. Remote work with occasional meet-ups in London or the Midlands is expected.