Group clinical Service Manager Urgent care

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A prominent healthcare organization in London seeks a senior manager to oversee clinical services, ensuring high standards of patient care and safety. Responsibilities include developing integrated care pathways, managing staff training and performance, and identifying commercial opportunities to enhance service delivery. The ideal candidate will possess a relevant Bachelor's degree and substantial senior management experience within mental health or social care. A commitment to diversity and inclusion is essential.

Benefits

Generous pay, pensions and leave

Work life balance with flexible options

Opportunities for career development

Competitive car lease deals

Keyworker housing availability

NHS discounts from various retailers

Qualifications

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services.
• Broad understanding of healthcare provision and NHS policy.

Responsibilities

• Provide assurance on quality of clinical services and patient safety.
• Develop integrated care pathways with evidence-based interventions.
• Manage recruitment, training, and performance of clinical leaders.

Skills

Expertise at Senior Management level

Strong record of multi‑professional collaboration

Understanding of contractual arrangements

Education

Bachelor's Degree in relevant discipline

Master’s level education or equivalent experience

Job description

Job overview

This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.

South London and Maudsley NHS Foundation Trust has a rich history, well‑established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham, Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five‑year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Main duties of the job

Working closely with the professional heads and the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.

Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost effectiveness and to measure outcomes against care pathways standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under‑ and post‑graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Benefits offered by SLAM

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and supporting a range of flexible options, such as: part‑time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as leadership, mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease, our staff benefit from competitive deals to lease cars.
• Accommodation, eligible staff benefit from keyworker housing which is available on selected sites.
• NHS discounts, with discounts up to 10% from a variety of well‑known retail brands through Health Service Discounts website.

Person specification

Educational Qualification

• Bachelor's Degree (in relevant discipline) or equivalent experience
• Master’s level education (in relevant discipline) or equivalent experience

Experience

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services.
• Strong record of multi‑professional collaboration.

Knowledge / Skills

• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners.
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with, and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
• Ensuring that all our services and all staff understand and support our commitment.
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.

Please note

• That all applications for this post will need to be made online.
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible.
• That once you have submitted your application you agree to your application being transferred to a 3rd party e‑recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
• That should you not have heard from us within three weeks from the closing date your application has not been successful.
• That priority consideration for applications may be given to at‑risk NHS employees.
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
• That we are a smoke‑free Trust.

Documents to download

• Group clinical Service Manager for Urgent care, JD (PDF, 432.4KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)