Grant and Loan Collection Officer

Scottish Government; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A governmental organization in the UK is seeking a Grants and Loan Collection Officer to support rural communities and provide high-quality services. This role involves assessing applications and managing claims related to the Croft House Grant scheme. The selected candidate will receive support to achieve a Level 2 SVQ in Business Administration over 12 months. Strong communication and attention to detail are essential for success in this position.

Qualifications

• Ability to assist in assessing and processing applications.
• Experience in delivering excellent customer service.
• Willingness to develop communication skills.

Responsibilities

• Assist with the assessment and processing of applications.
• Support customers regarding Croft House Grant scheme.
• Collect rental payments for the Crofting Estates.

Skills

Strong communication skills

Attention to detail

Customer service skills

Education

Level 2 SVQ in Business Administration

Job description

If you are a strong communicator with excellent attention to detail and are looking to develop your career while supporting key Scottish Government priorities, this could be the ideal role for you?

An exciting opportunity has arisen to join the Tiree area office of the Rural Payments and Inspections Division (RPID) as part of our Customer Service Delivery team where you will play an important part in helping deliver high-quality services to crofters and rural communities across Scotland.

As the Grants and Loan Collection Officer, you willl gain hands-on experience assisting with the assessment and processing of applications and claims under the RPID administered Croft House Grant scheme,as well as other duties in relation to legacy housing loans, and rental collection on the Scottish Ministers Crofting Estates.

We work with a diverse range of crofters throughout the crofting counties of Scotland and strive to deliver excellent customer service to customers on a daily basis,you will therefore have the opportunity to develop your existing communication and customer service skills with bothcolleagues and customers.

Throughout your first 12 months, you will work towards a Level 2 SVQ in Business Administration. You will be supported by an internal assessor,who will work with you on a monthly basis to help you succeed.